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If your virtual or distant student is having issues with their device, please fill out the attached form and we will address the issues as quickly as possible. Please note, this is for virtual and distant students only, if your student is face-to-face please have tell their teacher that there is an issue with the device so the teacher can create a technology trouble ticket.

Virtual/Distant Student Device Issue Form

For families, access to consistent internet can be a challenge. Below are several resources that to help families with access to internet to help support virtual, distance, or remote learning. Please check back as we will be updating these list of resources frequently. 

There are several Internet Service Providers (ISPs) that service the Clinton area. Each of these ISPs offers assistance for families that  meet certain criteria. Below is a list of ISPs and the assistance packages they offer. You will need to contact them to make sure they service your location.

Internet Essentials From Comcast

Frontier Lifeline Discount Program

D&P Communication Service Area 

D&P Internet for Everyone Application

We are also working to have WiFi access in the High School parking lot. This will allow your student to connect with their school issued device and access school material. 

 

In order to have the best experience with Virtual and Distance Learning, your student will need to have access to a consistent internet connection. What makes an internet connection "consistent"? Here are few things to check:

  • Internet Speed - Internet Speed is comprised of two parts, Download and Upload Speed. Download speed is how quickly your internet can "grab" information. Upload Speed is how quickly your interment can send information.  Internet speed is usually measured in Megabits per second or Mbps. The higher the Mbps the faster your internet can download and upload information. Your Internet Speed is determined by the Internet package you have with your Internet Service Provider (ISP)
  • Latency - When you type in a website address and hit "Go", there is a short delay before that webpage appears. This wait time is known at Latency (also known as Ping), or the amount of time it takes for a request to travel from the sender to the receiver and the receiver to process that request. The lower the Latency, the quicker this round trip takes, the faster things load. Latency is measured in milliseconds or ms. Latency can be affected by many different issues. Issues range from a poor internet connection, poor WiFi signal strength, WiFi interference, ISP outages, etc.. 
  • Packet Loss -  When sending information over the internet the data is broken up into small "bits" called packets. These small packets are then combined together to create the layout of a webpage, or the contents of a video. If a packet is "lost" this requires the system to resend the packet, or the data in the packet is skipped. This is called Packet Loss. Losing a few packets won't have a dramatic impact, but losing a lot will. Packet Loss can cause websites to take longer to load, or for video and audio to jump and skip content. Packet loss is measured as a percentage of total loss. Packet Loss can be affected by many different issues. Issues range from a poor internet connection, poor WiFi signal strength, WiFi interference, ISP outages, website outages, etc.

For an internet connection to be "consistent", Internet Speed, Latency and Packet Loss need to be in harmony. Internet Speed needs to be quick, Latency needs to be low, and Packet Loss needs to be minimal for the best experience.  Here are some recommended levels for the different services your student may use for Virtual and Distance Learning:

  • Video Conferencing (Google Meet, Microsoft Teams, GoGuardian Video Call, etc.)
    Internet Speed Latency Packet Loss
    Download: 3 Mbps Upload: 1 Mbps < 100 ms  < 1%
    (Note: Speeds are for individual student, if you have multiple students you need to multiply the Internet Speed by the number of students connecting at one time)
     
  • Streaming Video (YouTube, Google Drive Video, Vimeo, etc.)
    Internet Speed Latency Packet Loss
    Download: 3 Mbps Upload: 1 Mbps < 200 ms  < 1%
    (Note: Speeds are for individual student, if you have multiple students you need to multiply the Internet Speed by the number of students connecting at one time)
     
  • Website Access (Email, Schoology, Khan Academy, etc.)
    Internet Speed Latency Packet Loss
    Download: 1 Mbps Upload: 1 Mbps < 250 ms < 5%
    (Note: Speeds are for individual student, if you have multiple students you need to multiply the Internet Speed by the number of students connecting at one time)

To test your Internet connection there are several websites you can use:

These sites will be a good starting point to see how your Internet connection performs or for troubleshooting if you have issues with your Internet. If you notice issues with your Internet while running these tests, it might be a good idea to reach out to your Internet Server Provider (ISP) to report the issues or to see if they have any outages.